International Patient Services (IPS)

The International Patients Service (IPS) Lounge is a one-stop service center for our international patients. The IPS Lounge is the initial point of contact for patient registration, information and orientation. We make every effort to assist you and be at your service during all phases of care i.e. before you arrive, during your stay & after your discharge for follow-up.

Features of IPS

• Dedicated IPS Officer
• Scheduling of all medical appointments
• Coordination of the admissions process
• Cost estimates for anticipated treatment
• Processing of medical second opinions
• Flight Arrangements
• Personalized consultations with Senior consultants via email/ tele-consultation
• Provide Language Interpreters
• Locker Facility
• Providing news, medical updates and information to patient’s relatives back home
• Free wifi

Apart from the medical and nursing team, one Guest Relations Officer will be taking care of all the needs of the patient and their family. Our dedicated Guest Relations Officers facilitate their assigned international patient and family members and provide all the necessary assistance required for hospital registration, payments, appointments, admissions, billing, and language interpreters.

Other Services

During the hospital stay (except ICU stay) one companion can stay with the patient and there is a hygienic cafeteria of international standard

Payments

Advance payments are welcome. Incidental charges will be due upon the patient’s discharge. The hospital accepts payments through major Credit Cards (Master, Visa or Amex), Wire Transfer and Foreign Currencies from international patients. The quoted amount does not include charges for any cross consultation, special investigations, extended stay, and treatment for any other illness unless mentioned otherwise. Final treatment plan and cost would be decided after clinical evaluation at Grande International Hospital, Kathmandu.

Insurance

GIH is tied up with National and International Insurance companies.

International Insurance

1. Vanbreda/Cigna
2. Henner
3. Inter Mutuelles Assistance
4. International SOS 
5. First Assistance
6. AcroFemi Healthcare Ltd.
7. Healix: Surrey
8. Euro Cross Assistance
9. Assist America (USA)
10. Aetna
11. AIG Travel
12. Europ Assistance
13. Balt Assistance
14. Global Benefits Group, Inc(GBG)
15. Roy Medical assistance

National Insurance

1. Alliance Insurance (now Prabhu Insurance)
2. Nepal Life Insurance Company
3. MetLife
4. Shikhar Insurance Company Ltd